The new feature enables businesses to quantify the emotional tone of internal & external daily email correspondence, providing unprecedented insights into customer and team communications.

EmailAnalytics, a premier SaaS provider specializing in email analytics and response time tracking, announced the launch of its innovative AI-powered Sentiment Analysis module. This groundbreaking new feature enables businesses to analyze and score the emotional tone of both incoming and outgoing emails, providing valuable insights into customer satisfaction and team communication effectiveness.

The Sentiment Analysis module uses AI to evaluate email content and assign a sentiment score on a scale of 1-10, with lower scores indicating negative sentiment and higher scores reflecting positive sentiment. The system aggregates these scores and displays them in intuitive graphs over time, allowing businesses to monitor the overall emotional pulse of their communications.

Our new Sentiment Analysis module represents the first comprehensive solution for quantifying the emotional tone of email communications in real-time, giving businesses a powerful new metric that complements or replaces traditional customer satisfaction KPIs like CSAT and NPS.

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“Our new Sentiment Analysis module represents the first comprehensive solution for quantifying the emotional tone of email communications in real-time,” said Jayson DeMers, CEO of EmailAnalytics. “This innovation gives businesses a powerful new metric that complements or potentially replaces traditional customer satisfaction measurements like CSAT and NPS scores.”

The new module offers several key features:

• Individual sentiment scoring for every inbound and outbound email
• Aggregated sentiment tracking over customizable time periods
• Agent-specific sentiment analysis to monitor individual performance
• Client/customer-specific sentiment tracking
• Seamless integration with EmailAnalytics’ existing email tracking and response time measurement capabilities

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This launch reinforces EmailAnalytics’ position at the forefront of email communication measurement & optimization. The company has consistently pioneered innovations in email tracking and response time measurement, helping businesses ensure that no important communications are overlooked.

The Sentiment Analysis module is available immediately to all EmailAnalytics customers as part of their existing packages, with no additional cost for current users.