Satisfi Labs, the premier conversational experience platform designed to transform customer engagement for destinations and experiences, announced the expansion of its artificial intelligence team with the hiring of a new Head of AI, Dima Galat. The addition of Galat and his team of senior engineers Anton Bykov, Evgenii Prilepin, Yuliia Shanina, and Stepan Shishkin will advance Satisfi Labs’ mission of making conversational technology natural and effective.

Galat will lead Satisfi Labs’ future AI strategy by developing scalable, practical AI systems to support and drive innovation across the business. He joins the team with over a decade of experience delivering AI and machine learning solutions across healthcare, finance, retail, and government sectors. Previously, he led the creation of a Voice AI automation platform that improved workflow efficiency for thousands of healthcare professionals. This expertise will allow Satisfi Labs to expand conversational experience platform capabilities and build on their previous voice activations, such as the launch of Google Assistant Voice and Alexa Skill for Major League Baseball.

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“Dima brings an abundance of visionary thinking to our team, and his background will be paramount to the success of our AI and voice strategy,” said Donny White, CEO of Satisfi Labs. “With the explosion of uptake in AI solutions in all facets of our lives, curating a strong leadership team at the forefront of this technology will allow Satisfi Labs to continue building more robust and personalized conversational AI experiences.”

“Dima and his team bring the deep technical expertise we need to accelerate our roadmap,” said Randy Newman, Chief Product & Technology Officer at Satisfi Labs. “Their arrival strengthens our ability to scale fast and deliver AI capabilities that make a measurable impact for our clients.”

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“Satisfi Labs is a pioneer in developing and deploying purpose-built agents. I am excited to lead the charge in laying the foundation for new AI solutions,” said Dima Galat, Head of AI at Satisfi Labs. “Our focus will be on advancing how our agents learn, adapt, and scale, ensuring they deliver fast, accurate answers and outcomes.”

Earlier this year, Satisfi Labs secured funding to fuel the company’s global expansion and expand its product pipeline. Satisfi Labs continues to build significant momentum as a leader in conversational experience platforms, connecting major brands in sports, entertainment, and tourism to AI agents for integrated inbound and outbound messaging.